Return & Refund Policy

Return & Refund Policy

Overview

At M-Oceans, we are dedicated to delivering premium marine products and accessories designed for performance, reliability, and safety.
This Return & Refund Policy outlines your rights and obligations when returning items purchased from us. It complies with applicable Canadian and U.S. consumer protection laws, depending on your region of purchase.

By placing an order with M-Oceans, you agree to the terms of this policy.

1. Returns Eligibility

You may request a return within 30 days of delivery, provided that:

• The item is unused, uninstalled, and in its original packaging;

• All accessories, manuals, and tags are included;

• You can provide proof of purchase (receipt or order confirmation).

Products returned outside this period may not be accepted unless required by law.

2. Non-Returnable Items

For safety, hygiene, and logistical reasons, the following items are non-returnable unless defective or incorrectly shipped:

• Gift cards or e-gift vouchers

• Downloadable software or digital content

• Custom or made-to-order products

• Clearance, sale, or final sale items

• Perishable, flammable, or hazardous goods

3. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved:

• Refunds will be processed to your original payment method within 10 business days.

• You will receive a confirmation once the refund has been issued.

If your refund has not appeared after 10 business days, please contact your bank or credit card provider, as processing times may vary.

4. Exchanges

We are happy to replace items that are defective, damaged, or not as described.
To request an exchange, please contact us with:

• Your order number

• Description of the issue

• Supporting photos (if applicable)

If the product is no longer available, we will offer a refund or store credit.

5. Shipping Costs

• You are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

• Original shipping charges are non-refundable.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Consumer Rights

This policy does not limit any of your statutory rights under:

• The Canada Consumer Product Safety Act (for Canadian customers)

• The U.S. Federal Trade Commission Act and state consumer protection laws (for U.S. customers)

If an item is defective, unsafe, or misrepresented, you may be entitled to a repair, replacement, or refund even beyond the 30-day return window, as required by applicable law.

7. How to Start a Return

To initiate a return or exchange:

1. Contact our support team at sales@m-oceans.com with your order number.

2. Wait for return authorization and instructions.

3. Ship the item to the address provided.

4. Once processed, you’ll receive confirmation of your refund or replacement.

8. Contact Information

If you have any questions about this Return & Refund Policy, please contact us: sales@m-oceans.com