Privacy Policy

OVERVIEW

M-Oceans (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, create an account, or purchase our products and services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws in Canada.

By using our website or making a purchase, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect and process the following types of personal information:

Contact details: name, email address, phone number, billing and shipping address.
Account details: login credentials, account preferences, purchase history.
Payment information: payment card details (processed securely through Shopify Payments, PayPal, or other trusted payment providers; we do not store full payment data).
Technical information: IP address, browser type, operating system, device information, cookies, and usage data.
Optional information: information you provide voluntarily, such as when subscribing to newsletters, completing surveys, or contacting customer support.

2. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

To process and fulfill orders, returns, and exchanges.
To communicate with you regarding your purchases, account, and customer service inquiries.
To send you updates, promotions, and marketing materials (only with your consent).
To personalize your shopping experience and improve our products and services.
To detect and prevent fraud, unauthorized access, or illegal activities.
To comply with legal obligations and maintain business records.

3. CONSENT

By providing personal information, you consent to its collection, use, and disclosure as described in this Policy.
You may withdraw consent at any time by contacting us (see Section 11 – Contact Information). However, withdrawing consent may affect our ability to provide certain services.

4. DISCLOSURE OF INFORMATION

We do not sell or rent your personal information. We may share your data with:

Service providers: including Shopify, payment processors, logistics and shipping companies, email providers, and analytics tools that help operate our business.
Legal authorities: when required by Canadian law, regulation, or court order.
Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

All third parties are required to maintain the confidentiality and security of your information.

5. DATA STORAGE AND SECURITY

Your personal data is securely stored on Shopify’s encrypted servers and other trusted third-party systems.
We use appropriate technical and organizational safeguards—including encryption, access controls, and secure storage—to protect your data.
Please note that no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.

6. YOUR RIGHTS UNDER CANADIAN LAW

As a Canadian resident, you have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Withdraw consent for certain uses of your information.
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.

We may require identity verification before processing certain requests for security reasons.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

Improve website performance and user experience.
Track analytics and understand visitor behavior.
Personalize content and advertising.

You can modify your browser settings to refuse cookies; however, some website features may not function properly as a result.

8. RETENTION OF INFORMATION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

9. INTERNATIONAL DATA TRANSFERS

If you access our website from outside Canada, please note that your data may be transferred to and processed in other countries, including the United States, where privacy laws may differ. We ensure appropriate safeguards for such transfers.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will be posted on this page with an updated “Effective Date.”
Your continued use of our website after such updates constitutes your acceptance of the revised policy.

11. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: sales@m-oceans.com