Warranty Policy

OVERVIEW

At M-Oceans, we stand behind the quality of our products. This Warranty Policy outlines the terms and conditions under which products purchased from our store are covered.
This Warranty is provided in addition to your rights under Canadian consumer protection laws, which may entitle you to certain remedies (repair, replacement, or refund) that cannot be excluded by contract.

1. WARRANTY COVERAGE

2. WHAT IS COVERED

  • Manufacturing defects in materials or workmanship
  • Failure of parts under normal use and proper maintenance
  • Replacement or repair of defective parts, at our or the manufacturer’s discretion

3. WHAT IS NOT COVERED

This Warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, neglect, accidents, or improper maintenance
  • Unauthorized modifications or repairs
  • Damage due to saltwater corrosion, UV exposure, or environmental conditions beyond normal use
  • Transportation, haul-out, or on-site service costs unless required by law

4. WARRANTY CLAIM PROCESS

To make a warranty claim:

  1. Contact M-Oceans at sales@m-oceans.com with your order number, proof of purchase, and photos/videos of the defect.
  2. We will review your claim and, if applicable, coordinate with the manufacturer or service center.
  3. If approved, you may be asked to return the defective product for inspection or service. Return shipping instructions will be provided.

⚠️ Proof of purchase is required for all warranty claims.

5. REMEDIES

Depending on the issue, remedies may include:

  • Repair of the defective product
  • Replacement with the same or equivalent product
  • Refund, if repair or replacement is not possible under Canadian law

6. LIMITATION OF LIABILITY

To the maximum extent permitted by Canadian law:

  • M-Oceans and product manufacturers are not liable for incidental or consequential damages (such as loss of use, time, or commercial losses).
  • This Warranty applies only to the original purchaser and is non-transferable unless stated otherwise by the manufacturer.

7. STATUTORY RIGHTS

This Warranty Policy does not limit or exclude your rights under the Consumer Protection Act in your province or territory, or under federal law. You may have additional legal rights that vary depending on where you live.

8. CONTACT INFORMATION

For all warranty inquiries, please contact: sales@m-oceans.com

Please, review warranty policies accurately and refer to the manufacturer’s website for updated information. If you have any questions pertaining to a given manufacturer and a specific product, please reach out to get more information. In any case, we’d try our best to help you with your inquiry or warranty claim.

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